How to change or cancel an order on ExpertVoice:
Once you place an order on ExpertVoice, it is transmitted to the brand for processing within 60 minutes. After this time, we are unable to make any changes to your order. To avoid the most common reasons for cancellation requests, please double-check the following before placing your order:
- Size: Ensure you’ve selected the correct size.
- Color: Confirm the color is exactly what you want.
- Quantity: Verify the number of items in your cart.
- Shipping address: Make sure the shipping address is accurate and complete.
- Order guidelines: Review any specific order guidelines for the brand or product.
Canceling an order:
If you need to cancel your order, our Expert Support team can assist you by submitting a cancellation request to the manufacturer. However, please be aware that brands often process and ship orders quickly, so cancellations are not always possible.
What to do:
To request a cancellation, please contact us immediately. We will do our best to stop the order if it hasn't been fully processed yet.
Partner site orders vs. ExpertVoice orders
When shopping on ExpertVoice, you may encounter two types of purchasing processes: orders placed directly on ExpertVoice and orders redirected to a brand partner’s site.
Partner site orders
For some brands, you’ll be redirected to their website to complete your purchase. Here's what to expect:
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Discount code: You may need to copy and paste a discount code at checkout to access your expert pricing. Be sure to apply this code to get your exclusive discount.
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Account creation: Some brands require you to sign in or create an account on their website. During account setup, you might receive a code that you'll need to enter to unlock your special offer.
ExpertVoice orders
Orders placed directly on ExpertVoice don’t require you to visit the brand’s site, enter a discount code, or create a separate account. These orders are processed entirely through ExpertVoice, making for a more streamlined shopping experience.
Returns and guidelines:
To understand how to return or exchange your order on ExpertVoice, click here.
If you have any questions or need further assistance, please contact our support team.