If you've received a notification about taking additional steps to unlock your rewards, it means your profile is undergoing a qualification audit. To unlock your rewards, you'll need to provide proof of your team qualification.
1. Gather your documentation:
-
- A recent pay statement (please redact sensitive information)
- An updated certificate relevant to your profession
- A copy of your official ID card (must clearly show expiration dates)
- A verified official email address
- A letter from your supervisor on company letterhead confirming your employment status
If you’re verifying with an official email but encounter issues, you can submit another official credential within your application instead. Simply open your application and upload one of the credentials listed above.
2. Submit your documentation:
- Email the documents to our Expert Success team at Support@ExpertVoice.com.
- Be sure to include all required details to avoid processing delays.
Important note:
Please avoid creating additional profiles or adding other organizations to your profile, as this can complicate the qualification audit process.
If you need further assistance, our Expert Support team is here to help.