What to do if your order was never delivered:
If you've received a notification that your order was shipped but it never arrived, there could be several reasons for this. Here's how to address the situation:
1. Shipped to an incorrect address
If your order was sent to the wrong address, please contact our contact our Expert Support team immediately. We'll reach out to the manufacturer to request a reshipment if the item has been returned to the sender.
2. Lost package
If your package is lost in transit, notify our Expert Support team as soon as possible. We'll inform the brand and initiate a lost package trace, which may take a few weeks. Once the results are known, we'll follow up with you.
3. Package was delivered but stolen
If you believe your package was stolen after being delivered to your personal address:
- Report the theft to your local law enforcement and obtain a case number or police report.
- Once you have the documentation, contact our Expert Support team and provide an electronic copy of the case number or police report. We'll assist you in getting a full refund for your order.
4. Package delivered to your retailer but not located
If your package was delivered to your retail store and they signed for it, the store is responsible for ensuring you receive it. if the package is missing, you'll need to work with your store's loss prevention team or store manager to resolve the issue.
For any further assistance, please don't hesitate to contact our Expert Support team.