What to do if you receive the wrong product
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- If you receive the wrong product, contact Expert Support as soon as possible.
- In your message, please include the following details:
- Describe the product you received (e.g., wrong size, color, or type).
- Include a picture of the product, if possible.
- Important: Do not open the product from its original packaging if possible.
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Next Steps:
- Once we have the necessary information, we will:
- Contact the brand directly on your behalf.
- Track down the correct package and/or request a replacement.
- Keep you updated on what to do with the wrong product.
- Once we have the necessary information, we will:
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Shipment Delays and Campaign Timelines:
- If the shipment delay impacts the brand's original product sampling campaign timeline, the deadlines will be extended.
- We will keep you informed about when your campaign activities are due.
Our support team is available by phone, email and chat Monday-Friday from 8:30 a.m. to 5:30 p.m. MST.