What to do if you receive a damaged product or package
- Contact Expert Support as soon as possible.
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- In your message, please include the following details:
- Describe the product you received and what's wrong with it (e.g., damaged, not working).
- Include a picture of the product, if possible.
- Important: Do not open the product from its original packaging if possible.
- In your message, please include the following details:
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Next steps:
- Once we have the necessary information, we will:
- Contact the brand directly on your behalf.
- Track down the correct package and/or request a replacement.
- Keep you updated on what to do with the damaged product.
- Once we have the necessary information, we will: