The way our payment processing is set up, the manufacturer does a pre-authorization when your order is placed and then captures the payment and voids that pre-authorization when the order ships. It is common for your financial institution to delay releasing the voided authorization on their end which causes the appearance of a double-charge. This is most likely the cause of the apparent double-charge on your account.
Please allow 5-7 days for the funds to be replaced in your account. If the funds don’t appear after that period, you may need to contact your bank to see their policy on holding voided authorizations.
In rare cases, a card will actually be charged twice for the same order due to an error in the order processing. In those situations, you should see the same charge posted (not pending or pre-authorization) twice for the same order number in your bank or credit card account. Please notify our Expert Support team so that we can look into that for you.