Understanding the payment process at ExpertVoice:
Pre-authorization and payment capture:
Many experts notice a "pre-authorization" charge on their bank or credit card statements after placing an order. This is a temporary hold that brands use to confirm there are sufficient funds in your account to cover the purchase.
Here’s what you need to know:
- Pre-authorization hold: This charge will disappear from your statement once the order is processed and shipped, and it will be replaced by the actual charge.
- Order cancellation: If your order is canceled, the pre-authorization hold will be voided and should disappear from your statement within a few days.
- Duplicate charges: In rare cases, an error during order processing may result in your card being charged twice for the same order. If this occurs, you’ll see the same charge (not a pending or pre-authorization) posted twice for the same order number on your statement.
What to do if funds aren’t released:
- If the voided funds are not returned to your account after 5-7 business days, contact your bank.
- Banks may have different policies on holding voided authorizations.
Handling actual double charges:
- In rare cases, a true double charge may occur due to an error during order processing.
- A double charge will appear as the same charge posted twice (not pending or as a pre-authorization) under the same order number on your statement.
- If you notice this, contact our Expert Support team immediately for assistance.
If you have any questions or need further assistance, please contact our support team.