How do you keep my information secure?

*Note:  Before you submit your qualifications, please cross out your social security number or any private information.  We do NOT need these to verify your qualifications.

Worried about uploading your personal documents to ExpertVoice? We’ve got you covered!

We take your privacy seriously and are committed to protecting your information. Whether you need to redact a paystub or any other document, here’s how to do it right:

Why redact your document?

To protect your sensitive information, you can hide certain details before uploading your documents. Just make sure we can still verify important information, such as your name, identity or employer.

How to cover up important information your paystub or document:

Using your desktop or computer: 

1. Choose your tool:

   • PDF redaction: If your document is in PDF format, you can use Adobe Acrobat or any other PDF editor. Open the document and use the “Redact” tool to black out sensitive information.
   • Image redaction: For JPEG or PNG files, you can use image editing software like Photoshop, GIMP or even basic tools like Paint. Use the brush or rectangle tool to cover up the information you want to hide.
   • Online tools: If you don’t have software on your computer, there are online tools like Smallpdf, PDFescape or Redactable that can help you redact documents.

2. Identify what to hide:

   • Sensitive details: Black out Social Security Numbers, bank account numbers, employee ID numbers and any other private financial data.
   • Confidential information: Remove anything that you consider confidential or that isn’t required for your qualification.

3. Make sure the necessary information is visible:

   • Name: Ensure your name and any employment details necessary for your qualification are still visible.
   • Proof of identity: Leave your ID information visible if required for your qualification.

4. Save your redacted document:

   • Save as a new file: Save your redacted document as a new file to avoid losing the original. Ensure it is in an accepted format (JPEG, PDF, PNG) and under the 25MB size limit.

5. Double-check your work:

   • Review the document: Before uploading, review the redacted document to make sure all sensitive information is properly hidden and the required details are clear.

Not sure what to hide? Here's a sample redacted doc to get the gist.

When preparing your file for upload, please adhere to the following guidelines to ensure smooth processing:

• File name length: The name you assign to your file should be concise. Limit it to no more than 12 characters.
• File size: Keep the file size under 25MB. This requirement helps in conserving storage space and ensures faster upload and download times, improving the experience for all users. Large files may slow down the system and can cause upload failures.

If you encounter any issues during the upload process, consider converting your document to one of the accepted formats —JPEG, PDF, or PNG. This conversion can often resolve common problems related to file compatibility. 

How to cover up important information your paystub or document: 

Using an iPhone

1. Open the photos app:

   • Launch the Photos app on your iPhone and locate the photo you want to edit
   • Tap on the photo to open it in full screen

2. Tap on Edit:

   • In the top-right corner of the screen, tap on Edit to enter the editing mode
   • Tap the pen icon in the top-right corner
   • From the options that appear, select the plus (+) sign

3. Choose the "Add Shape":

   • Select Square or Circle from the options to add a shape
   • The shape will appear on the photo. Drag it to the area you want to cover
   • To resize the shape, drag the blue dots on the corners of the shape until it covers the sensitive information

4. Final adjustments:

   • If needed, you can also add additional shapes or use the pen tool to manually cover areas
   • Make sure the sensitive information is completely hidden
   • Once you’re satisfied with the edits, tap Done to save the edited photo in your Photos app

Your photo is now saved with the sensitive information covered by the shapes you added.

Using an Android 

1. Open the photos app:

   • Launch the Photos app on your Android and locate the photo you want to edit
   • Tap on the photo to open it in full screen

2. Tap on Edit:

   • In the top-right corner of the screen, tap on Edit to enter the editing mode
   • Scroll to "markup" at the bottom

3. Pick your pen:

   • Scribble over the sensitive data

4. Final adjustments:

   • Make sure the sensitive information is completely hidden
   • Once you’re satisfied with the edits, click Done and then Save copy 

Your privacy matters

• Privacy first: We've got your back with top-notch security. Feel free to mask out the bits you'd rather keep under wraps. Just make sure we can see your name, where you're from, and who you are on the ID for a smooth verification sail.
• GDPR and CCPA? We're on it. Your data's in safe hands, meeting all those official privacy must-dos.
• Top quality security: Every file you send over is locked down tight and encrypted. Plus, your documents get a 60-day stay before we permanently and securely delete them from our system.

Still have more questions?

Contact Support via email: support@expertvoice.com