Troubleshooting freezing issues with learn content on ExpertVoice:
If a brand's content on ExpertVoice is freezing or not loading properly, there are a few potential solutions you can try:
1. Try a different device or network:
- If the issue occurs on a specific computer or network, switching to a different device or network may resolve the problem.
2. Check your internet browser:
- Browser compatibility: Outdated browsers, particularly older versions of Internet Explorer, can cause performance issues.
- Recommended browsers: For the best experience, use up-to-date versions of Google Chrome, Firefox or Safari.
3. Still experiencing issues?
- If you've tried a different device and browser but are still facing issues, please contact our Expert Support team. We're here to help troubleshoot and get you back on track.