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  1. ExpertVoice Expert Support
  2. Orders

Orders

Questions about your order.

Placing Orders

  • Why does it appear that I am only placing one order when I am ordering from more than one brand?
  • Will the shipping time or shipping fees be affected with the updates to the checkout process?
  • How to I save items in my cart now for other brands that i might not want to purchase yet?
  • When I add an item to save for later, does it hold the inventory for me?
  • How will I know when my order is processed?

Order Status

  • When Does A Brand's Yearly Order Limit Reset?
  • Why is my order taking so long to ship?
  • How do I change or cancel an existing order?
  • Can I return or exchange my order?

Shipping

  • If I work for a retail store, can I ship orders to my personal address?
  • How do I update my shipping address?
  • My order was never delivered.
  • How can I find my order tracking number?

Payment

  • Canadian Order Payment Currency. CAD or USD?
  • Tax Exempt Orders
  • Can I change my method of payment?
  • What is a pre-authorization charge? Was I charged twice for my order?
  • Why am I charged sales tax on my orders?
  • Why was I charged twice for the same order?
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