Orders

Order Status

• When Does A Brand's Yearly Order Limit Reset?
• Why is my order taking so long to ship?
• How do I change or cancel an existing order?
• Can I return or exchange my order?

Shipping

• If I work for a retail store, can I ship orders to my personal address?
• How do I update my shipping address?
• My order was never delivered.
• How can I find my order tracking number?

Payment

• Canadian Order Payment Currency
• Tax Exempt Orders
• Can I change my method of payment?
• What is a pre-authorization charge? Was I charged twice for my order?
• Why am I charged sales tax on my orders?
• Why was I charged twice for the same order?