We apologize for the issues you are running into with the Smartwool discount.
If you have a current Smartwool account, please log out before accessing Smartwool through ExpertVoice. The discount will appear in checkout.
If this doesn't work, you can try using Google Chrome with an incognito tab. Make sure you don't sign into anything on Smartwool's page, just go straight to shop after following the redirect from ExpertVoice.
If you have tried all of this and are still having issues, this means the problem is on Smartwool's site. Please contact them for further assistance as your credentials are being pushed to them from ExpertVoice, and we have no control over their website..