If you didn't receive your free product in the mail, please contact Expert Support. Our team will reach out to the brand and track down your package or request a new one from the brand as soon as possible.
Our support team is available by Phone, Email & Chat Monday-Friday from 8:30 a.m. to 5:30 p.m. MST.
If the shipment delay impacts the brand's original product sampling campaign timeline, the deadlines will be extended and we will keep you posted on when your campaign activities are due.