If you received the wrong product in the mail, please contact Expert Support as soon as possible. In your message, please:
- Describe the product that you received in the mail, what's wrong with it (e.g. wrong size, color or type) and include a picture of the product if possible.
- Please do not open the product from its original packaging if possible.
- If you have access to this information, please also include a description of the product that you should have received in the mail.
As soon as we have this information, we will contact the brand directly on your behalf to track down the correct package and/or request a new one and keep you posted on what to do with the wrong product.
If the shipment delay impacts the brand's original product sampling campaign timeline, the deadlines will be extended and we will keep you posted on when your campaign activities are due.
Our support team is available by Phone, Email & Chat Monday-Friday from 8:30 a.m. to 5:30 p.m. MST.