If you received a damaged product or package, please first try to refuse the package and/or note the damage with the shipping carrier during the delivery.
If you cannot refuse the package, please contact Expert Support as soon as possible. In your message, please:
- Describe the product that you received and what's wrong with it (e.g. damaged, not working) and include a picture of the product if possible.
- Please do not open the product from its original packaging if possible.
- If you have access to this information, please also include a description of the product that you should have received in the mail.
As soon as we have this information, we will contact the brand directly on your behalf to track down the correct package and/or request a new one and keep you posted on what to do with the damaged product.
Our support team is available by Phone, Email & Chat Monday-Friday from 8:30 a.m. to 5:30 p.m. MST.